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Bravo! Starbucks’ Top Dog took it to the TOP

April 18, 2018

Need help correcting immediately a screw-up?

Meet the new poster child - from Starbucks!


On Thursday, April 12, a Philadelphia, PA, Starbucks arrested two Black men for sitting in the restaurant and not placing an order, according to the now-fired store manager.


On May 29, Starbucks will close its 8,000 stores for employees’ racial-bias training, according to Starbucks CEO Kevin Johnson,


A right-now role model, Johnson wasted no time taking it to the TOP, the model for addressing problems of “ego-holism” - the addiction to self. For example, Johnson:


  • Targeted the problem - "What happened and the way that incident escalated, and the outcome was nothing but reprehensible, . . ."; then he

  • Owned the problem - ". . . And I'm sorry,"  adding further in a statement, "While this is not limited to Starbucks, we're committed to being a part of the solution."; and then Johnson

  • Proceeded to resolve the matter: "Closing our stores for racial bias training is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities.”


“What Kevin Johnson did and has promised to do with Starbucks is a refreshing how-to leadership model for all of us - defusing quickly an inflamed incident - with:

  1. An immediate personal acceptance of responsibility;

  2. Meeting rapidly with and listening directly to the incident victims; and

  3. Leading his 175,000 employees into company-sponsored racial-bias education and training across the diverse spectrum of historically-disenfranchised racial groups,”

remarked tim allston, former PR/crisis communications trainer and author of free book, 7 Steps to Manage Ego Problems: The How-to Guide for “Somebody Else,”  


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